29-30 June 2026
Brunei
TBA
Overview
The First-Time Manager is a 2-day programme designed for professionals stepping into management for the first time. It covers the fundamentals of management, how to lead high-performing teams, and modern leadership practices, while helping participants develop their own Personal Leadership Action Plan for their company.
What You Will Learn
- Step confidently into your role as a manager and leader.
- Build stronger, more motivated and productive teams.
- Handle difficult conversations and performance issues with confidence.
- Improve team performance through effective delegation and feedback.
- Make smarter hiring decisions and avoid costly management mistakes.
- Increase your influence and credibility with your team and stakeholders.
- Boost productivity by managing priorities and time more effectively.
- Grow your leadership confidence through greater selfawareness.
Who Should Attend
- Team leaders & supervisors who have recently moved into a management role
- Experienced managers who would like to improve their management skills.
- Individuals who want to make themselves more attractive as management candidates.
Rave Reviews
“Jim brings about a down-to-earth approach on how to be an effective manager. The main strength of this event would be the
content itself. Kudos to Kexxel for bringing over such a good speaker.”
– Damaris Kiat, Public Affairs & Policy Manager, Pfizer (Malaysia)
“Jim has tremendously changed my perception on being a manager and a leader. Thanks to Kexxel Group for providing a wonderful
and insightful training on Leadership.”
– Muhammad Al-Amin Bunyamin, Manager, Telekom Malaysia Berhad
“Jim’s presentation was clear and very objective. Effective role play session was the main strength of this event. Kexxel Group was
very good and professional in coordinating this event. I like that he helped us to work on whatever we’re facing back at work, so the
exercises were really good.”
– Rue-Hann Lim, People & Organisation Learning Specialist, Maxis Broadband
“Jim was awesome. Kexxel Group, please keep up the good work!”
– Sri Shanker, Services Leader, Trane Qatar UC
“Jim McCormick set the stage for all of us to become stronger individuals in every aspect of our careers. By applying the principles
Jim put forward we will experience tremendous success in our professional lives and as an organization.”
– Al Bolles, Ph.D., Senior Vice President, Pepsico Beverages and Food
“Sometimes our talented technologists are not naturally suited to manage well. Jim artfully presented them with the insights and
information they need to become effective managers. Some of our team members who were thinking about giving up their
management responsibilities are now excited about applying what they learned.”
– Lee Hayward, Chief Learning Officer, Flextronics International
“The most important thing is the one-on-one, face to face method which I will implement in my work. I know that I can create 100%
team chemistry within my team. You must participate and bring all the modules back to the office to be implemented. Jim is a very
good speaker, very honest, straightforward and very calm. Well executed event by the well-known Kexxel Group.”
– Mohd Zayeed Bin Bahari, Manager Area 1, Telekom Malaysia Berhad
COURSE FACILITATOR
Jim McCormick
The First-Time Manager Author
Achievements
Author & Co-Author of:
- The First-Time Manager, HarperCollins. (7th ed.)
- Business Lessons from the Edge: Learn How Extreme Athletes Use Intelligent Risk Taking to Succeed in Business, McGraw Hill. (2009)
- The Power of Risk: How Intelligent Choices Will Make You More Successful, Armin Lear Press s (2nd ed.)
- Body Language Sales Secrets: How to Read Prospects and Decode Subconscious Signals to Get Results and Close the Deal (2017)
Jim is a noted author, Founder and President of the Research Institute for Risk Intelligence, and a World Record skydiver. He has been a full-time advisor to organizations and an executive coach since 1996. His clients include Accenture, Bank of America, FedEx, Hewlett-Packard, PepsiCo, and Verizon.
Jim’s practice focuses on helping organizations become more competitive and innovative one effective employee at a time. The result is organizations that are responsive to opportunities, market changes, competitive moves and emerging technologies. He is a thought-leader in the field of organizational excellence.
He has held various executive level positions in the real estate, construction, and architecture industries, is a former corporate COO in the nation’s fifth-largest architectural firm, and served in Washington, D.C. in a Presidential administration.
As an active skydiver, he has jumped from 31,000 feet, has over 5,600 skydives and has earned 18 skydiving World Records.
He also earned a degree in engineering from the University of Southern California and an MBA from the University of California,
Irvine.
Has Worked With
Book(s) Published

Agenda
The First-Time Manager
This interactive workshop uses role plays, simulations, and real workplace scenarios to build practical management skills. Participants are encouraged to bring their own challenges, ensuring immediate relevance and application.
DAY 1
MANAGEMENT ESSENTIALS
The first day equips you with the essential foundations to transition confidently into a management role. You will learn how to structure your team, build credibility, and manage people effectively to drive high performance.
Session 1: Overview of Management
- The shift in mindset: do’er → leader
- The 8 core responsibilities of a manager
- Common pitfalls for first-time managers
- The 4 types of decision making
- Management vs leadership
- The 5 types of Employees
- Why traditional management no longer works
Activity: ROLE PLAY– Leadership vs Management
Session 2: Structuring Your Team for Success
- Determining your team’s core mission
- Structuring your organization
- The ideal span of control
- Your primary management tool
- Avoiding the most common management mistake
- Clarifying roles & expectations
Activity: ROLE PLAY– Delegating Responsibility Without Authority
Session 3: Hiring and Building A High - Performance Team
- Writing effective job descriptions
- Interviewing for attitude and capability
- The two most important traits in employees
- Hiring mistakes managers make
Activity: SIMULATION exercise – Interview Scenario
Session 4: Managing Former Peers & Building Credibility
- The basics of effective management
- Creating a High-Performance Team
- Establishing authority without damaging relationships
- Building trust with your team
- Leading without micromanaging
- Setting performance expectations early
Review of day 1
“As a manager you need to play many roles - coach, standard setter, performance appraiser, teacher, motivator, visionary, and so forth. ”
DAY 2
LEADING FOR IMPACT & INFLUENCE
The second day focuses on strengthening your leadership effectiveness through practical skills in motivating teams, handling difficult conversations, and improving performance. You will also develop greater influence, productivity, and self-awareness to lead with confidence.
Session 5: Motivating and Developing Your Team
- Proactive Talent Management
- Motivating your team
- Encouraging initiative and innovation
- Building confidence in employees
- Conducting Performance Appraisals
Activity: ROLE PLAY– Conducting a Performance Review
Session 6: Handling Difficult Conversations & Performance Issues
- A powerful Performance Improvement Tool
- Addressing poor performance early
- Giving constructive feedback
- Disciplining employees professionally
- When termination becomes necessary
Activity: ROLE PLAY– Having Difficult Conversations
Session 7: Becoming an Effective Manager
- Delegating effectively
- Avoiding the perfectionism trap
- Managing your time and priorities
- Managing your boss
- Communicating with influence
- Overcoming resistance to change
Activity: Simulation Exercise – How to Effectively Delegate
Session 8: Advancing As A Manager
- Secrets to continuing to advance
- Distinguishing yourself as a Leader
- Promoting your brand without offending
Session 9: Leading in a Modern Workplace
- Utilizing AI as a manager
- Managing hybrid teams
- Leading remote employees
- Running effective hybrid meetings
Activity: DISCUSSION – How AI is Changing Management
Session 10: Self-Awareness, Risk Profiles, ACTION PLANS
- Finding your Leadership Style
- Creating & taking advantage of opportunities
- Discovering your Risk Profile
- Overcoming Resistance
- Personal Processing Styles
- Managing reactions under pressure
- Recognizing team dynamics
Activity:
- Personal Leadership Style Assessment
- What's your Personal Risk Profile?
- Develop a Personal Leadership Action Plan